SEND THE CARD ALREADY!!!!!

C.D. Henderson
Calgary, AB


July 5, 2005

Telus
Mr. Darren Entwistle, President & CEO
555 Robson Street
Vancouver, BC V6B 3K9

Dear Mr. Entwistle:

Wasn’t it your company that went to great trouble and expense to mail letters apologizing for your lousy service? I sort of thought that meant you were going to improve the service. Obviously, my mistake. What you meant was “Our service stinks, tough beans, live with it!”

I know your service stinks for a couple of reasons. Firstly, I have tried, unsuccessfully, for over two years to get calling cards for myself and my husband. I guess I should feel lucky, I just received letters telling me what my new pin is. I do mean letterS, I received three of them. Oh, they also included nifty little folding cards telling me how to use the non-existent calling cards. Is this what you’d call progress?

The second way I know your service still stinks? As I type I am sitting on hold with your company. What’s remarkable about this is that I have now been holding for 72 minutes, 7 seconds. No kidding, my phone has an elapsed time counter. Oops, make that 72 minutes, 45 seconds.

I don’t want a sincere, heartfelt apology. I don’t want promises of future improvement. I WANT THE DAMN CALLING CARDS!!!!!!!! I hope I’ve made myself clear.

Really, sincerely, no kidding,



C.D. Henderson

Cc: Mr. Robert McFarlane, EVP & CFO
CRTC

P.S. I just gave up at 110 minutes, 29 seconds. It took me a while to find your address. I’d hide, too, if I were you!

UPDATE 8/14/2005: AS REQUESTED, I NEVER HEARD FROM THESE YOYOS, BUT THE CARDS DID ARRIVE 5 WEEKS AFTER THE LETTER WAS SENT. I THINK THIS MAY BE LIGHTSPEED, FOR THEM. I DON'T KNOW IF THE CARDS ACTUALLY WORK.