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 |   Second blog -- answers to an ocean of prompts |
For "Blog City ~ Every Blogger's Paradise"  Prompt: What is more frustrating all the prompts to get to a human voice for customer service or sitting on hold after you get a human voice? I always wonder why we have to answer the questions with the automated system and then once we have a human we're asked the same questions. Is this tactic a way to thin out customer calls? What are your thoughts? --- You hit the nail on the head. I would say this is one of my pet peeves, but it is much more than that. Especially lately, with the Covid thing, most companies got rid of their regular workers and hired temps, most of whom are untrained and lack the proper knowledge that comes from knowing a company's ins and outs. Unfortunately, right at this time, that is during 2020 and up to now, I’ve had to make many such calls due to my husband’s passing. Several times, they put me on hold to drop the call half an hour later. Several times, their rep gave me the wrong information. Even my lawyer was exasperated, not knowing how to direct me through their maze. After each automated voice problem, even the human reps were enough for me to tear my hair apart. The questions answered several times over with each rep passing the buck to the next rep, and then, either misunderstanding me or understanding what they feel like understanding has been and still is a problem. I don’t know the answer to this. I think FCC is not doing its job well enough. Their consumer complaints site only takes complaints if the customer was serviced fraudulently. Still, if enough people complained, mostly in writing by snail mail or writing here  somebody might do something. Just maybe! https://consumercomplaints.fcc.gov/hc/en-us For: "Space Blog" Prompt: Nixie Martell cheerleader   ’s "Love is " What do you think love is? ---- I think love is the reason for the creation of everything. Then, pieces of that love were granted in smaller ways to the creation for their own use. For that reason, the original love is much greater than us or our understanding of it. The way I see it, on our human level, love might be invited but not dictated, nor can its expression be regulated. Love can neither be a reward nor a punishment. When it strikes, it is unpredictable and irrefutable. It neither can be measured nor does it belong to a territory or any one certain being alone. It is inherently free to do what it feels like doing. Love just is. |
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