Technical Support Forum

Greets,

Your username and password are universal. If you can log in on your laptop, it will also work on your computer. They are the same credentials regardless of machine.

My only advice:

-- Slow down and be real careful when entering your username and password on the computer. Check the caps lock, make sure it's off. Remember that passwords are case sensitive -- so upper and lowercase matters.

-- Since I see no failed login attempts... I should also point out that you need to remember that your full username to login is: jdennis01jaj ... You must use that to login ... not your handle.

Aside from that, if your username and password gets you in the laptop, with some patience, you'll have success on your computer, too.
~~SM


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