Technical Support Forum

When you restrict a Trinket, you can only restrict up to your own level of case color. As a Preferred Author, you cannot exclude Preferred+ portfolio levels.


If you're emailing the Trinket to be collected, you cannot preview the email before sending it. The Trinket will be automatically deleted.

If that isn't the problem --

It may be that the restriction you put on the Trinket was either a location where it had to be collected (therefore it cannot be collected in an email), or that the collector had to be a member of a particular Group.






Hope that helps.

Northernwrites___

~~Image #6000 Sharing Restricted~~ ~~Image #603504 Sharing Restricted~~