Technical Support Forum

D. Reed Whittaker --

It's not logging the error message to your account. I tested the image and trinket uploaders, and they both worked for .png and .jpeg files. I didn't have a .jpg file handy.


Is the file saved on your computer?
Did you check that the file size is within spec?
What type of place are you trying to upload it to?
Are you on a mobile device or a regular computer? (Mobile devices might not be able to handle that process.)


You could try renaming the file as .jpeg and then seeing if that works.

You could try converting the image to a .png (save as option in image software) and seeing if that works.

You could try the uploader with a different file to see if there's something off with that particular file. [Closing the window without saving cancels the creation.]

Since you've had errors --
The standard first response suggestions for when something is weird:
1. Log out. Clear browser cache. Shut down all browser windows. Reboot the browser.
2. Make sure your browser is up to date.
3. Try another browser.
4. Reboot your computer.






Hope that helps.

Northernwrites___

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