Technical Support Forum

Greets,

Thanks for the clarification.

It's important to note that "I didn't get it" is the "the dog ate my homework" of email... so most important here is that I don't want to call out or embarrass anyone.

There's been no reports of email from member to member not working (aside from your report) but if there's a chance that it is indeed not working for anyone, I need to check more into it.


From there... What would help me here is the following:

Let your friend know I'd like to look more into the problem and make sure they're ok with that as I may have to check in their email box to see what's going wrong. The same things I noted in my previous reply -- like do they have our filtering system setup? Is your email being flagged as spam for some reason? Do they have enough free email space to receive your email? Etc.

Then, and now that you have your storage of sent-mail turned back on -- send an email, note the time and date and then confirm it's in showing in your sent-mail as sent. Check with your friend on the receipt of the email. If it's not received, please post back with the time/date and the member's username you sent the email to. With that info, I can check the site logs and determine what might be happening to your email.

If they do receive it, then perhaps it was simple human error/busy time kind of missed email the first go arounds.

Sound good?

Thanks!
~~SM



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