Technical Support Forum

Hi there

I recently got a folder transferred from item number 2047457 to the awesome 161616. Items within the folder transferred fine (including their covers) but the cover for this particular folder did not copy over. When I've tried to update the cover I find that 2047457 is sitting in the "Or enter an Item ID". I can't get it to delete and though I can drag in a JPG image, when I hit save I keep getting this error:


Oops, Writing.Com had the following problem(s):
The following errors occurred when attempting to store this item:

Item #2047457, entered as the Cover Image, was not found.

Your item form has been reloaded into form the below.
Please scroll down and correct the errors; then resubmit your item.

For further assistance, please visit our "Technical Support Forum" and post with a detailed explanation the problem you are having. Copying and pasting both the error message above and the URL of this page will help us help you. Reference error number: #35062006


The folder used to have a picture as a cover, never had the item's number in use so I don't get why it's there. The old item number 2047457 isn't referenced anywhere else in my port (as far as I can see) so I'm not sure what's going on, or why that number is even sitting in the "or enter an Item ID" field since I never put it there.

Any ideas? Not urgent, it's just bugging me not having a cover image .

Thanks,
Os