Members help other members with technical questions and problems using Writing.Com!
If his problem is that he can't remember his password, the password can be recovered:
If he can access the account's offsite email listed in the account's settings, he can put the username here, and the password will be emailed to that offsite email account.
forgotten password: http://www.writing.com/main/forgotten
If he can't access that email account, then to verify his identity, he would need to fax a copy of an ID that links the first and last name on the account with the name on the ID that is faxed. The fax should include: The username of the account, a request to change the password and what the password should be changed to. The fax number is in Contact Writing.Com from Writing.Com 101 .
Once he has access again, he should change the offsite email in his account information to one that is current.
Hope that helps.