Technical Support Forum

Hi Joy,

When changing you're password, you're going to want to put your current password into the first blank...

Then you'll put your new password in the 2nd blank and then confirm it again.

I've just confirmed it is working correctly -- so it may be best to just go back to the page and try again.

If that doesn't work for you, I'd direct you to the password reset system that doesn't require the entering of your old password:
          https://www.writing.com/main/forgotten



Thank you,
~~SM




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