Technical Support Forum

You should be checking your off-site email. Nothing I said requires access to your previous account.

When you login, you'll need your username and password. I was asking for the username so I could check your other account.

If you don't know your username, that could be why you're having difficulties logging in. You'll need your username to trigger the "forgotten password" email.

If you don't remember your username, do you know what the pen name of the previous account was?