Technical Support Forum

Greets,

There is only one place to enter your address.

If something bounces back to us from the post office, we push it through with the clearing system. Unfortunately, due to volumes of things we do, we don't record the reason from the post office on the bounce (which sometimes isn't even readable).

Given that you change your address, it's important for me to note that we do generate address lists for some mailings, like xmas and account anniversaries 3 to 6 months in advance so they can be prepared by hand.

That is different from badges, which are printed and processed usually within a few weeks from start to finish.

Regardless, any time you receive the clearing, you do have to go and re-enter your current address. It may be a unique situation for you that we unfortunately can't handle specially. If you don't have forwarding setup on your different addresses and things bounce back to us, you'll just have to manually manage the address re-entry.

Sorry for the trouble,
~~SM




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