Technical Support Forum

Greets,

If you haven't changed your password since 2019, you can update from your "My Account" -> "Change Password" page.

https://www.writing.com/main/my_account.php?action=ea_form&type=password

Also, make sure your offsite email address is current and up to date in the "My Account" -> "Account Settings" -> "Personal Information" section.


While I appreciate your feedback and I'm sure it's a little confusing for some folks.... for security reasons, it's just a really bad practice to tell someone who's logged into an account with a 4+ year old password that this password needs to be updated... that's because it's entirely possible we'd be showing that message to someone who shouldn't be logged into the account and that person may then have their account fully taken over by someone else changing the password. While we only started tracking password update times in 2019, I'm hearing from people who've used the same password for 20 years. People who don't follow the news on security and hacking don't realize how bad of a thing using the same password for 5, 10, 15 or 20+ years actually is and by this point, it's likely they're not the only one with access to that password as, of course, they've used the same password across 100+ sites, a dozen or more of which have been hacked in the past decade. Frankly, we've put this expiration off long enough.

As such, we're keeping on the down-low in terms of notifications and, again, while I understand some folks are going to run into some frustrations, so far the system I have in place is working great and we're getting the people who need help the help they need in a timely fashion.

Best wishes,
~~SM


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