Technical Support Forum

Greets,

I just looked into this and, unfortunately, PayPal doesn’t give us much to go on.

As my attempt to help out, I’ve cleared out your stored PayPal method from your WDC account and you should go ahead and try it again with a fresh authorization, re-adding your PayPal account. (My best guess is that the authorization was turned off in your PayPal account at some point since the last payment?)

If that doesn’t work out, you might need to contact PayPal support directly to see why they are blocking your payment to us.

For privacy reasons, PayPal won’t tell us anything more than whether it’s approved or denied. They’re definitely a little harder to work with in that regard than a standard credit card where we get actual reasons for a declined transaction that we can relay to the customer. With PayPal you would need to contact them directly for that info.

Thanks for your support!
SM


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