Technical Support Forum

Greets,

My apologies for any confusion or trouble.

Our shop checkout process explains, on both the checkout page when you provide a payment and on the follow-up checkout confirmation page where you click to complete the purchase, that subscriptions auto-renew one week before expiration and provides the simple steps to disable auto-renewal. In addition to that, we send an email one week before renewal (to both your onsite and offsite email addresses) explaining the quick steps to prevent the renewal from taking place if you'd rather renew the account manually or (let it expire).

That aside, I've manually disabled auto-renewal for your account and also removed your payment method on file. You'll have emails in your WDC email confirming both of these actions.

Thanks for your support,
~~SM


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