Technical Support Forum

When your offsite email doesn't work for the forgotten password utility, the process gets more complicated. The photo on the account does not constitute proof of identity.

This is what you will have to do:

To verify your identity, you would need to fax a copy of an ID that links your first and last name on the account with the name on the ID that is faxed. The fax should include: The username of the account, a request to change the password and what the password should be changed to. The fax number is in Contact Writing.Com from Writing.Com 101 .

Once you have access again, you should change the offsite email in your Writing.Com account information to one that is current.

Also be sure to delete the temporary account while signed into the temporary account. The link to Close An Account is at the bottom of the page.


Writing.Com cannot solve your problem with Gmail. That's another company. You'll have to deal with their support team for that.





Hope that helps.

Northernwrites___

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