I ordered some cheese and some wine last month. When it arrived 22 days late, I found the box to be open. The wine had spilt all over the cheese and there was not even a drop left for my boyfriend's birthday. Furthermore the cheese was mouldy and wasn't even the type of cheese that I ordered. So, I phoned your customer careline to demand a refund but I couldn't get through. Eventually some tennage yob picked up the phone and told me to 'p*** ***'. What are you going to do about it?
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