Letter to Telus, telephone-almost-service provider. |
C.D. Henderson Calgary, AB July 5, 2005 Telus Mr. Darren Entwistle, President & CEO 555 Robson Street Vancouver, BC V6B 3K9 Dear Mr. Entwistle: Wasn’t it your company that went to great trouble and expense to mail letters apologizing for your lousy service? I sort of thought that meant you were going to improve the service. Obviously, my mistake. What you meant was “Our service stinks, tough beans, live with it!” I know your service stinks for a couple of reasons. Firstly, I have tried, unsuccessfully, for over two years to get calling cards for myself and my husband. I guess I should feel lucky, I just received letters telling me what my new pin is. I do mean letterS, I received three of them. Oh, they also included nifty little folding cards telling me how to use the non-existent calling cards. Is this what you’d call progress? The second way I know your service still stinks? As I type I am sitting on hold with your company. What’s remarkable about this is that I have now been holding for 72 minutes, 7 seconds. No kidding, my phone has an elapsed time counter. Oops, make that 72 minutes, 45 seconds. I don’t want a sincere, heartfelt apology. I don’t want promises of future improvement. I WANT THE DAMN CALLING CARDS!!!!!!!! I hope I’ve made myself clear. Really, sincerely, no kidding, C.D. Henderson Cc: Mr. Robert McFarlane, EVP & CFO CRTC P.S. I just gave up at 110 minutes, 29 seconds. It took me a while to find your address. I’d hide, too, if I were you! UPDATE 8/14/2005: AS REQUESTED, I NEVER HEARD FROM THESE YOYOS, BUT THE CARDS DID ARRIVE 5 WEEKS AFTER THE LETTER WAS SENT. I THINK THIS MAY BE LIGHTSPEED, FOR THEM. I DON'T KNOW IF THE CARDS ACTUALLY WORK. |