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 Life, Adventure, Family, Writing what else is there? Random thoughts. |
| A Day in the Life of a 911 Dispatcher Our supervisor told us a rewarding story in Roll Call yesterday. About two days ago she was "Q&E" on the Supervisor Bridge. Q&E and stands for "Questions and Ebos" and they are the supervisor who is supposed to be monitoring the calls for dispatch. If the Call taker has any questions about wether or not to create a call, they go to the Q&E Supervisor. A call was brought to her attention by an RTO (that's the dispatcher who talks to the officers only. They don't create calls) Where the Victim's roommate was reporting her roommate, the victim, missing. Victim had left 6 hours ago and didn't take her phone or purse. Victim was a responsible person and was going through a bad breakup with her boyfriend. The call had a good description of the boyfriend and his car. The RTO didn't think we should go and wanted to close out the call. Why? Because the Vict was over 18, and did not have a mental illness. (Requirements to send on a missing adult calls). The supervisor evaluated the call and said, leave it open, let the police go out there and make a report. Ultimately, what swayed her to make that decision was the fact the Victim's purse and phone were still at the house. Two days later, her husband who is working RHD (Robbery Homicide Detective) (they also investigate kidnapping calls) comes home and says, "You won't believe this crazy I just went out. This girl was kidnapped and taken to Las Vegas, shot, and barely managed to get away from them suspect." My supervisor said, "Was she out of North Hollywood?" "How did you know?" Her husband was surprised. Turns out these calls were the same. The Victim was kidnapped by her ex-boyfriend and as soon as he got her in the car, he threatened her with a gun. Then he shot her in the ankle. Then he drove all the way to LAS VEGAS with her in the car. In Vegas they went to his apartment and he tied her up while trying to care for her wound. This went on for 24 hours. Victim develops a plan. She tells him she needs her clothes and money and can he drive back to Los Angeles to get it? She'll wait for him? She loves him, after all. He leaves to go to Los Angeles. She manages to free herself from being tied up and calls for an ambulance because her ankle is on fire. Once she gets to the hospital, she sings like a canary. They used the description taken from the missing person report and arrested the suspect in Barstow. It's sad to think this stuff happens, but it does. I'm glad there was a happy ending. If anything, one thing I learned from her story, was sometimes when your gut is telling you to do something, it's okay to follow your gut. The information obtained by her deciding to leave the call open was instrumental in apprehending the bad guy. |
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