Blogging from a natural-born ranter.
|Amazon is phenomenal, really. I got a message that a purchase for my Kindle didn't go through. Okay, I follow the link in the e-mail on my Kindle, because that's where the message showed up. When the procedure didn't work I thought okay, I'll do this on-line, which makes more sense anyway. So they would have you think!
To shorten a really long, irritated rant, I tried:
manage my account
view my orders
change my orders
edit payment info
delete payment info
add new payment info
help (in every format they show)
and every other stinking link on the site. After experimentation, different browsers, going to different sites, ad nauseum, I determined that Amazon was broken in some way. Okay, I'll phone them. Lotsa luck with that. Not only is no phone number listed on their site, I had to search Google a couple of different ways before I found a site with unhappy customers of my ilk. Aha, at last a phone number. An 800 number, no less. Well, actually less.
The phone is answered by a recording which says, essentially, "No matter what kind of help you want , you ain't gonna get it here. Go look at our website, fool." Then the line goes dead. Nice scam, but I am resourceful. Did more searches, found a site with even unhappier would-be customers. A human did answer that phone. That, or really well-spoken chimpanzee. She was unable to understand "your website is broken, give me a useful contact method, now".
Nope, no joy from chimp girl. So, I asked for a supervisor. First you get that routine, "I am a supervisor", then, "the supervisor can't help you", but if you wait long enough (about eleven minutes) a new chimp comes on the line. She enunciates beautifully, too. Sadly, I heard the same stupid statement, "You must go to the website..." and I think I heard armpit scratching, too.
Searched some more. Found an 800 number for Kindle technical support. Got a human being. Sorta. Didn't enunciate as well as the first two responders, though. Still gave the same stupid routine, but I finally managed to get him to make a note "the...web...site...is...bro...ken...go...fix...it". At least he said he'd tell a grown-up
Maybe it'll work by tomorrow. Meanwhile, I'm still compiling a list of phone numbers.
~~Image #4000 Sharing Restricted~~
"It is never too late to be what you might have been."George Eliot
"Maturity is overrated." Garfield
** Image ID #1217291 Unavailable **