man returns a toaster
No Refunds without a Receipt
The toaster we bought on Tuesday was not working and it was only Thursday and only one side of the bread was getting toasted. My wife insisted that I take it back to the department store where she had bought it and out money back.
I always seemed to be the one who had to take things back if we were not happy with it. So I packed up the toaster in the box.
Mason’s department store was on First Street so I went down town and parked in the new parkade and headed over to Mason’s to get my money back.
When I arrived there the line-up for customer service and refunds was extremely long. Not only that there was only one person who was handling this important area of the business.
So I waited in line while the clerk at the counter dealt with one person after another. She was in no hurry and many times it seemed she was gathering a life history from each customer she dealt with.
Finally it was my turn. I approached the middle-aged clerk who stood behind the counter.
“How can I help you?” she asked.
“I bought this toaster and it doesn’t work.” I responded.
“Do you want to exchange it for another toaster?” she queried.
I thought for a moment and replied, “No, I’d rather have the money back.”
“Do you have your receipt for the purchase?” she asked.
I searched through the packaging and store bag. There were instructions on how to operate it and then I found the receipt.
“I have the receipt. I just want my money back.” I fumed.
The woman perused the receipt, looked up and me and said “This toaster was purchased at Stedman’s over on Dawson Street.
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