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A collection of thoughts and ideas |
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Welcome friend
You have found my collection of ideas and thoughts. Who knows there might even be an article or two hidden in here. |
| It all started with me wanting to curse out my tills at work. I had to find a way for me to curse but still have people giggle at how silly things sounded. I realized that if I called things a pickle for the way things where upsetting me that I could call them sour and mean without offending most that came through my line. Every now and then when it felt like my till was acting up I would grumble about my till being a pickle to me adults would giggle and kids would laugh not understanding that I was upset. They never knew that they where helping me each time that they came. My choices where right and that their giggling and laughing was building a bond and platform of trust that has helped keep my store going through the uncertain times we have been facing. I know that my co-workers have done a lot to show and develop our customers' trust and loyalty. Needles to say I figured out ticks and habits of my tills and in doing so I figured out ho to keep people from getting upset at my systems for being slow when the data streams are peaking by saying that my tills are sleepy creatures or that they are trying to raid my coffee next to them. some days they are trying not to get memorized by the rain falling or watching the fluff fly. Some times I say the tills are trying to watch the flowers bloom. Though with the frustration of what's going on I started saying that my old till and new card reader think that I am the pick in the middle to pick on. It is not uncommon to have customers laughing at my silliness as they leave the store. The best part of that is the number I have come beck in during my shifts just so they can see the helpful silly cashier that seems to be the center of customer service willing to make a fool of herself just to get them to smile. What I never really understood is that my silliness and helpfulness combined with my co-workers built a web of trust that is city wide. That trust has ensured that not only my store but my customers as well came out of this able to face each day. I have had customers come in just to see if we where open and for a smile from one of the staff. They really don't care who they just want to know we are there for them. Though a few have made a point to just come in for odds and ends they don't need just to see me so they say. |
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Happy WDC Birthday and happy holidays SW. 